Policies & Rules

REGISTRATION, PAYMENTS, MISSED CLASSES, MATCHES and EVENTS

Payment:

All clients – We must receive payment at the time of booking in order to hold your place in a class or private session. Payment is due the Friday before classes or privates commences

Refund Policy:

Similar to enrolling in any other type of class, if we are teaching the class at the published time in accordance with the information published about the class, and you do not attend or choose to stop attending – fees are still due. Full payment required at registration. SORRY, NO REFUNDS.

What if I can’t make it to every class? :

Make-ups are possible if approved only on a space-available basis, and you must notify us of your absence and make-up request via email to terri@upfrontdogcenter.com at least one week in advance of the date you will miss. Any ‘make-up’ class that have been approved must be taken within the same session as the class you missed.

The registered dog is the only dog that can participate in the class. No substitution for another dog is allowed unless pre-approval a week prior to the start of each class session. Class session are either 4 week classes or 6 week classes.

DOG AND HUMAN BEHAVIOR RULES:

In order to protect all participants in a class, we reserve the right to decline entry to any dog that presents behavior issues that may be dangerous, disruptive, or exacerbated by participation in a group class.

Dogs that are noisy and disruptive:

Physically control your dog to keep him or her with you in your area this is a requirement of attending class. A dog breaking away, or pulling away, and reaching other dogs and people in class without the handler being able to prevent this is grounds for dismissal from class without a refund – particularly if the dog demonstrates any kind of aggressive display such as reactive barking, lunging, snapping, or growling toward dogs or people or had had a history of any of these.

Be Nice to Other People:

We expect all attendees of classes and events to treat both dogs and humans with respect. Just “be nice” without us having to set out detailed rules for every interaction. Be respectful, nonjudgmental, polite, and encouraging to your fellow students. Obedience should be fun for all.

Dogs with a bite history:

Any bite to a human or dog should be noted and disclosed during registration, for the purposes of this policy, we define “bite history” specifically as having a bite history including one or more bites to a person or dog whether or not it resulted in the person or dog needing medical/veterinary attention.. We will determine if we are able to accommodate dogs with this kind of history, provided we know in advance, the owner takes responsibility for the safety of others, and is willing to follow rules for safety.

  • Owners must indicate accurate bite history in registration information, and update us immediately if this is a change to original registration information.  Failure to do so will result in the dog being dismissed from all classes or events without a refund. We need to know!
  • If a dog is enrolled in a class that is not a good fit, we will help find a class that is a better fit and/or recommend private training.

Bite Incidents or Other Injury/Damage During Class

We are not responsible for canine or human behavior.

You are responsible for the behavior of any dog (or child) accompanying you. Following the instructions outlined during registration, our policies, and the instructions of your class instructor will assist you in ensuring class goes on smoothly. If you have any concerns about your ability to control your dog.

PRIVATE TRAINING:

Cancellation Policy for Private Training :

It is rare that openings made by late cancellations can be filled by other clients.  We have a waiting list for privates so if you are unable to attend private fees are still due.   In the event of multiple cancellations, or any cancellations without 48 hours notice, fees will still be due for the session(s) missed, and future sessions maybe filled from our waiting list.